Profiling In An Augmented-commerce Environment
Author(s)
O. Belo, A. Lourenço & J. Santos
Abstract
Profiling in an augmented-commerce
environment
0. ~ e l o ' , A. ~ouren~o' & J. santos2
1 Department of Informatics, University of Minho, Portugal
2 Enabler Informhtica, SA, Portugal
Abstract
Retail systems are changing. Day after day customers require new forms of
services, demanding better shopping attendance and support. The Grocer project
brings to real world retail scenarios an easy-to-use augmented-commerce
platform, combining mobility, efficiency, shopping commodity, availability of
services "in hand" with a 24 hours a day service assistance in shopping
platforms. One of the most promising areas inside Grocer's efforts is profiling.
Grocer already provides services and means to help store managers in daily
management and customer satisfaction services, developed over advanced
mobile communication infrastructures and sophisticated promotion and selling
mechanisms based on agent technology. However, we need to provide Grocer
with new agents having abilities to extract knowledge about cust
Keywords
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