Burnout And Emotional Intelligence In
Greek Employees
Author(s)
E.K. Kondylis, S. Pandelis, M.E. Sfakianakis & D. Prokopiou
Abstract
The concepts of burnout and emotional intelligence are presented in this paper.
This research is designed to estimate levels of burnout as measured with the
Maslach Burnout Inventory, in relation to levels of emotional intelligence as
measured with the Emotional Competence Inventory. Two groups of Greek
employees are compared. The first being a group of client service employees in
banking, shipping, security systems and insurance companies while the second
being a group of insurance consultants who visit clients at their homes.
Additionally, levels of burnout and levels of emotional intelligence are
compared.
1 Introduction: burnout syndrome
Freudenberger [1] was the first to introduce the term burnout, to describe a
specific type of occupational exhaustion that was observed in professions related
to m
Keywords
Related Book
Other papers in this volume
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