The Process Of Sensemaking On The Telework
Virtual Community Using Text Mining
Author(s)
L. Giuliano & G. La Rocca
Abstract
The process of sensemaking is central because it represents the primary site
where meanings materialize that inform and constrain identity and action. The
sensemaking concept came from organization science (Weick [12]), nevertheless
we use it to look at the virtual communities as an organization context.
Therefore, we can consider the mailing list as a virtual community in which
people speak about teleworking, in order to construct their identity around this
specific topic. In this case analysis of Italian mailing lists with telework as a
subject provides a rich primary source for the research, because a group’s
discussion, conducted through email messages during the research, is useful for
making a retrospective analysis of the sensemaking process for the teleworkers
and the tele and ework experts. The purpose of this paper is to apply the concepts
of sensemaking in the virtual community in order to find the process of construct
identity in people’s worlds. We use a text mining analysis to extract previous
patterns and relationships buried in the large collection of text information.
Keywords: virtual community, sensemaking, telework, automatic content
analysis, text mining.
1 Introduction
The growth in interactive communities and multimedia nets seems to be
uncontrollable to such an extent that today one cannot figure both human and
global communication without the Internet [1]. By now Computer Mediated
Communication (CMC) has overcome the confined borders of the small circles
Keywords
virtual community, sensemaking, telework, automatic content
analysis, text mining.
Related Book
Other papers in this volume
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