The Guru And The Wizard:
Psychological Issues In The Development And
Use Of Intelligent Interfaces
Author(s)
A. A. Bamitale
Abstract
This paper describes a study that examined some psychological factors involved
in the development and use of intelligent systems in Nigeria. The study explored
the interaction between the factors to gain deeper understanding of the
relationship between human experts and their use of intelligent systems. A
questionnaire was administered to 402 developers and users of intelligent
systems such as games (e.g. chess), wizards, graphical user interfaces, and
Internet search engines. The results suggest: that although software developers
and users appreciate interface intelligence, they tend to prefer a moderate level of
intelligence; that software developers and skilled users tend to dislike systems’
domination and control; and that there is a growing tendency towards more and
more intelligent applications software. The paper concludes that psychological
issues are crucial to the effective design of intelligent systems.
Keywords: intelligent interfaces, preference for high interface intelligence,
psychological factors, knowledge agents, systems users, expert users, wizards,
guru.
1 Introduction
Knowledge and intelligence had, until the emergence of the computer, been
considered the exclusive preserve of human beings. With the development of
computing power from simple numerical processing through data processing to
database management and eventually to knowledge processing, the computer has
moved closer and closer to the human mind in knowledge and intelligence
manipulation. Following the success of the Fifth Generation Computer project
being spear-headed by Japan since 1980, Artificial Intelligence (AI) has gained
Keywords
intelligent interfaces, preference for high interface intelligence,
psychological factors, knowledge agents, systems users, expert users, wizards,
guru.
Related Book
Other papers in this volume
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