Community E-kiosk Portal Technology
On Wall Street
Author(s)
J. Lawler & D. Anderson
Abstract
The community of downtown Wall Street in New York City continues to cope
with economic disruption, due to the World Trade Center disaster of September
11. This case study explores design factors of engagement in the implementation
of a Web-based e-kiosk portal, which is furnishing residents of the community
with critical cultural, financial and social information on the re-building of the
downtown economy. The e-kiosk portal was an emergency project implemented
by computer science and information systems students at a major metropolitan
university. The preliminary findings and implications of the study indicate the
importance of social and technical cachet in the design of a Web portal
community. The study introduces a framework for research into civic Web
communities that empower its member residents.
Keywords: community, e-government, government-to-citizen (G2C), Internet,
kiosk, portal, touch-screen technology, World Wide Web.
1 Background
Community is considered to be a critical characteristic of the Internet Armstrong
and Hagel III [1]. Community is concretized as a \“feeling of membership in a
group along with a strong sense of involvement and shared common interests …
[that] creates strong, lasting relationships.” Rayport and Jaworski [2].
Definitions of community consist of \“a social grouping which exhibits … shared
spatial relations, social conventions … and an on-going rhythm of social
interaction Mynatt et al. [3]. Features of community are empowered by
connection and communication functionality of the World Wide Web. This
functionality helps consumers and citizens in continuing to engage in dialogue
Keywords
community, e-government, government-to-citizen (G2C), Internet,
kiosk, portal, touch-screen technology, World Wide Web.
Related Book
Other papers in this volume
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