The Application Of Regression Analysis On Users’
Tolerance To Prolonged Waiting Times: The Case
Of KTM Komuter Services Of Malaysia
Author(s)
S. Bachok, M. M. Osman, U. A. Khalid & M. F. Zainaldin
Abstract
Public transport routes and services are the vital movement agents in urban areas.
Amongst issues of public transport performances are waiting times and transfer
penalties incurred during multi-modal journey undertakings. This study has
applied regression analysis on prolonged waiting times in order to quantify
passengers’ tolerance to inconsistencies in train departure and arrival times.
Some 1000 users of KTM Komuter services, in Kuala Lumpur, Malaysia have
participated in this study. The regression analysis model which is being
developed shows that high tolerance to waiting times has been persistent among
many commuters of the rail services. Several independent variables including
socio-demographic and rail services characteristics have been found to have
influenced this high level of tolerance. Other models have also been developed
for variation to tolerance to punctuality (time arriving), modified ticketing
systems, delays time, changing frequency, increased safety elements, and
convenience levels. The analysis results have shown that if these inefficiencies
and inconsistencies are not addressed in a timely and systematic manner, public
transport services will experience more dwindling numbers of passengers in the
near future. The models developed, are deemed to be useful for the services
operators and regulators since they are planning and developing various systems
improvements in the coming years to encourage mode switching behaviours
from private vehicles to public transport use.
Keywords: public transport services, regression analysis, waiting time, KTM
Komuter.
Keywords
public transport services, regression analysis, waiting time, KTM
Komuter
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