Advanced Decision Support: Improving
Control Room Effectiveness
Author(s)
J. Garnsworthy, R. Zanconato & S. Soltysiak
Abstract
The effectiveness of a control room relies heavily on the expertise of the staff
working under difficult and stressful conditions. The increased workload, that
arises as complex situations unfold, adversely affects the quality of decisionmaking
leading to reduced effectiveness. Significant benefits and improvements
in performance can be achieved from deployment of advanced decision support
systems (DSS) to aid control staff in carrying out their duties. A DSS is designed
to co-operate with the staff’s own decision-making and assist them in detailed
implementation of their chosen strategies. The potential of DSS will be
illustrated through a prototype system designed to aid Metro line-control staff
recover normal service following an incident, e.g. broken down train. The
system is designed to assist line-control staff in the detailed implem
Keywords
Related Book
Other papers in this volume
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